The Effing Internet Up-Sell

I was thinking about the whole up-sell thing – which I hate – but understand. I hate it because most people hate it. Nobody wants to be up-sold. When normal, every day, ordinary people go to buy a car – they want to buy exactly what they want. Exactly what they priced out when they came to limit in their budget. They don’t want to be talked into crap they don’t need.

When you bring your automobile in for service, you don’t like the fact that the service writer/advisor’s sole purpose is to up-sell you something you don’t need. Brakes before you need them. A synthetic oil change that you don’t need – before you need it. A special, stupid coating on your paint and windows… It setty roar, it setty roar, it setty roar…

These “OH MY G0O0O00D! OH MY GODDDD! DON”T LEAVE MY SITE YAAT!11!1111!!!! I HAVE SOMETHING MUCH BETTER THAN THE THING I JUST SOLD YOU ON!1!1!11” message people see just before they’re about to submit their payment – just pisses people off.